Sikka Onboarding (The Basics)
      Back to home
      1. Knowledge Base
      2. Sikka Onboarding (The Basics)

      Ensuring Accurate Data

      We’re sure you want to have the best experience possible with your new product, and getting accurate data is a big part of that. Here are helpful tips to get started.

      • Leave the computer on at all times - The computer where the SPC is installed should be kept “powered on” during the scheduled refresh time (2:00 AM). 
      • Ensure access to the database server - Your Practice Management System database server must always be accessible by our SPC during the scheduled refresh time. 
      • Ensure the computer has internet access - The SPC requires an internet connection at all times. 
      • Allow the SPC to run on a secure computer - Occasionally a firewall or antivirus program blocks the SPC during the refresh time. Make sure our SPC file is added to the “white list” of approved programs. 
      • Notify Sikka about software upgrades - When planning on upgrading or changing your practice management software or operating system, please inform your Sikka Customer Success Manager about the changes by calling 866-856-7119 (Option 2 for Customer Success), or send us a support ticket at support@sikka.ai