FAQ

• Why Do You Need Access and My Passwords?
• Why Is the Last Refresh Date Not Today's Date?
• Why Marketplace and Practice Mobilizer?
• How to Reset Your Sikka Account Password
• If we need to access all healthcare practices in certain area (say NY), how do we get this information?
• Will ‘practices’ api give us all practices or do we use ‘Authorized practices’ api to get practices that we are allowed to access?
• Once we get practice id, do we use individual api by using this practice id one at a time?
• Is there any other way to get bulk data for the authorized practices?
• What’s your hospital-side architecture (looking for a top-level view)?
• Can you provide us with test office ids and secret keys?
• Will SPC work well for Cloud based solutions?
• How is the SPC configured to link with the PIMS? Does it vary from PIMS to PIMS?
• Does the SPC do a cloud dump of the DB at regular interval or does the API communicate directly with the SPC?
• You have talked about write back capabilities however the API seems to only have read options. Is that because the demo API is restricted or because that write back options are not ready?
• We would have liked to set up a mock clinic and tested directly the system that way. Could you provide us with a copy of one of your partners PIMS to do so?
• I tried the loaded_startdate and loaded_enddate stuff that you sent from the API docs. However, I'm not able to get them to work in our demo environment using the api testing tool.
• Do you standardize the fields across the practice management software? For example, in the docs I see “firstname” used to indicate the patients first name. Is this your data type or is it straight out
• Can we use the App ID and App Secret Key for testing?
• Can you confirm for me that the 'transactions' endpoint works with all softwares ?
• From a business model perspective, we pay for access to the data via the Sikka Software cloud….how does this work from the veterinarian’s perspective? I suspect they pay for the middle ware/support?
• Are you in contact with the different PIMS editor? While we understand that the content of the db is owned by the clinic, is there a risk that the editor voids the warranty of our users.
• Within a given practice, you can have multiple providers? Or at least, providers can be associated with practices.
• Is there api to request bulk data?
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• Am I right in thinking that the "office id" is an overarching ID, which can be associated with multiple practices?
• I need to create a webhook. What should i put in the callback key field ?
• The transactions webhook is a general endpoint, or a practice based one ?
• The response of the callback will contains all the fields that are on the transactions endpoint in sikka api ?